Client Overview:

Bentley Systems, Inc. is a global leader in engineering software, serving construction and industrial plant design companies worldwide. With over $1 billion in annual revenue, Bentley’s solutions power complex engineering projects. Headquartered in Pennsylvania, USA, Bentley is at the forefront of infrastructure and engineering innovation.

The Challenge:

Bentley’s OpenPlant software, a flagship solution for industrial plant design, faced increasing development and maintenance costs, limiting the company’s ability to innovate. Key challenges included:

• Escalating Development Costs – Expensive in-house engineering and software resources.

• Talent Shortages – Difficulty finding skilled developers to scale teams and stay competitive.

• Resource Drain on Innovation – Top developers were focused on maintenance rather than new features.

• Limited QA Bandwidth – Internal testing teams were already committed to other critical projects.

• Delayed Bug Fixes – Slower issue resolution led to customer dissatisfaction and market risk.

Bentley needed a cost-effective, high-quality outsourcing partner to optimize development efficiency without compromising product quality or user experience.

The Solution:

Bentley partnered with Trivor, leveraging its 25+ years of engineering software expertise to deliver significant cost savings and development efficiency.

Trivor’s Key Implementations:

• Engineering-Focused Development Team – A team of AEC-experienced software engineers accelerated onboarding and eliminated the learning curve of generic outsourcing firms.

• Domain-Expert Engineers – Experienced professionals guided developers, reducing reliance on Bentley’s internal team and streamlining development.

• Software Architecture Optimization – Trivor’s software architects proposed design improvements that enhanced usability, scalability, and performance.

• QA-Driven Development & Testing – Engineers and testers built workflow-based test cases, catching issues early and reducing post-release bugs.

• Global Compliance & Content Libraries – Developed custom libraries and templates aligned with international engineering standards, eliminating manual updates for different regions.

The Results:

• 33% Cost Reduction – Lowered development costs, allowing Bentley to reinvest in innovation.

• Faster Product Releases – Feature release timelines improved by 25%, increasing competitive advantage.

• Access to Hard-to-Find Talent – Provided specialized expertise that was expensive and scarce in Bentley’s local market.

• Freed In-House Teams – Bentley’s top developers refocused on new capabilities rather than maintenance.

• Higher Software Quality – QA improvements led to fewer post-release issues and a better user experience.

• Increased Customer Satisfaction – Faster bug fixes and feature enhancements improved user adoption and trust.

Conclusion:

By partnering with Trivor, Bentley was able to achieve reduced costs, improved efficiency, and accelerated software releases—all without compromising on quality. Trivor’s unique blend of CAD software expertise and engineering domain knowledge made it the ideal outsourcing partner for Bentley Systems.